COVID-19 Bulletins

View all updates below


COVID-19 Bulletin - 2 April

Parcel volumes remain high but we are delighted to say service levels are at their highest ever and we are delivering Diamond Service levels of over 99.9%.

We've been reporting our highest ever service levels this week, but of course we recognise that this is due to two main factors - road usage is down by an estimated 75%-80% and so many more people are at home!

Protecting our workforce and your customers remains our top priority and we have implemented social distancing practices throughout our operation.

Our depots and hubs are high security environments, but we are now also using our CCTV technology to help keep our people safe. The technology is helping us study movements around the depots, to continuously improve the measures taken to protect our people and ensure social distancing at all times. For example, we have created new entrance and exit points to remove potential bottle necks and borrowed the concept of chevrons from the motorway network, to help keep people 2 metres apart on our walkways.

Marvellous Mani

We need to give a huge shout out to Mandeep 'Mani' Singh, a driver at our Dudley Port depot, who yesterday made someone's birthday truly special.

A customer posted on Facebook to say that Mani had delivered some flowers to their grandmother for her birthday, and after mentioning that it was her birthday, he popped to the shop and returned with a bag of shopping for her as a birthday present.

After being shared and commented on by hundreds of people, we got in touch with the customer and we're delighted to say we are recognising Mani's wonderful gesture with an Amazing Award.

Jon Dix, Regional Manager, says: "What an absolute legend Mani is! We spoke with the lady last night and she was in tears, Mani made her grandmother's day and she was so happy there were such lovely people in the world."

We will continue to keep you informed via our daily bulletins and regular updates on our website. Should you have any queries please speak to your Account Manager.

COVID-19 International Bulletin - 2 April

Here's today's international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

We've included a simple look-up table for each country showing the latest status on shipping by service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

For a full list of restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

From 6 April 2020, there will be an increase in our surcharges, please click here to view the new rates that will apply from this date.

Thank you for continuing to use DPD for your world-wide shipments.

If you need any further details, your Account Manager is able to assist.

COVID-19 Bulletin - 1 April

As reported yesterday, parcel volumes remain high but we are pleased to report service levels remain excellent, in fact we are still delivering Diamond Service levels of over 99.9%.

We are also using our Peak operational plan, which means we have plenty of additional driver resource available to cover absentees.

Protecting our workforce and your customers remains our top priority and we have implemented social distancing practices throughout our operation.

We are monitoring these daily through our extensive CCTV network, which comprises over 3,400 cameras. This allows us to be fully confident that we continue to operate safely at all times.

Your customers are appreciating the efforts of our drivers on the doorstep and we've included a round up of these for you in today's bulletin.

Not all heroes wear capes!

We've received loads of messages from people in the communities we deliver to telling us what an incredible job our drivers are doing throughout the country, so we wanted to share the love and show you some of our favourites...

We wish you a Happy Birthday!

When driver Michael Ogunyinka, who is based at our Gloucester depot, arrived at one of his stops he didn't expect to be bursting into song. When he saw a note on the delivery instructions which asked if he could sing 'Happy Birthday' to the customer when they opened the door, Michael didn't shy away and proceeded to do a proud rendition of 'Happy Birthday', from a distance of 2 metres away, which made the customer's day.

The customer said: "I want to say a BIG thank you to the DPD driver who sang Happy Birthday to my friend when delivering their birthday present today, he truly made her day. What a legend at such a crazy, busy time."

Richard Wadner, manager at our Gloucester depot, says: "Michael was really humbled by the feedback and simply said he was just doing his job, which tells you a lot about him. He is a great driver and he regularly goes the extra mile for his customers."

We will continue to keep you informed via our daily bulletins and regular updates on our website. Should you have any queries please speak to your Account Manager.

COVID-19 International Bulletin - 1 April

Here's today's international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

We've included a simple look-up table for each country showing the latest status on shipping by service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

Yesterday there was a large number of changes to the postcode restriction list, with restrictions in a number of areas that we can now deliver to.

For a full list of restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

If you need any further details, your Account Manager is able to assist.

COVID-19 Bulletin - 31 March

Last night we saw a significant rise in parcel volumes and a fantastic performance by our hub and depot teams. This means we are delivering exceptionally high service levels today despite the large increase in volume.

Over the last week our drivers delivered Diamond service, which is 99.9% right first time delivery success.

Diamond Club

At DPD we have the Diamond Club and for a driver to get in, they must deliver 100% of their parcels within the one hour delivery window for 52 weeks.

We're delighted to tell you that almost 900 DPD drivers are currently in the Club. The latest to join is Kyle Griffiths, who is seen pictured with his award.

Congratulations to Kyle and all our Diamond Club drivers, we wanted to share their story with you.

Social Distancing for our people

We are doing everything possible to support our people and we have implemented social distancing measures for everyone at work to help reduce social interaction between people.

This involves staying 2 metres apart during briefings and for all operational procedures such as loading and unloading vehicles.

We are also operating a wave delivery program which staggers driver start times to reduce the number of drivers on site at the same time and to minimise the contact of people.

The safety of our people and those we deliver to is always our number one priority.

We know that communication during this time is vital and we will continue to keep you fully informed about what we're doing to support you, your customers and our people.

COVID-19 International Bulletin - 31 March

Here's today's international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

We've included a simple look-up table for each country showing the latest status on shipping by service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

The postcode restriction list is updated daily, today there have been a large number of changes where the restrictions have been lifted, notably Italy and where we are now able to deliver to.

For a full list of restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

If you need any further details, your Account Manager is able to assist.

COVID-19 Bulletin - 30 March

Our parcel collection, sortation and delivery operations continue as normal and we will keep giving your customers the best possible delivery experience, whilst always adhering to social distancing guidelines.

Our Business Continuity Plan is working exceptionally well:

  • We have fully implemented home working where possible
  • Introduced a delivery wave program with drivers, creating a 10-minute gap to avoid too many drivers being together
  • Our Customer Service team have fully transferred to working from home, meaning all channels - phone, chat and emails - are operating as well as always with wait times for calls under 20 seconds
  • On Saturday and Sunday we delivered over 500,000 parcels

And some other good news...

Delivering smiles with parcels

On Friday, we received an email from midwife Paige Mason. Paige had been caring for COVID-19 patients throughout the night and had returned home when Daniel Nelson, a driver at our Dunstable depot, delivered a parcel to her.

Paige understandably took her time to get to the door and when she did, she was greeted by Daniel smiling and waving at the end of the garden. After explaining her job, they both thanked each other for the work they're doing before having a brief chat 2 metres apart, which made Paige's day as her partner is an Intensive Care Doctor and they work opposite shifts, so she doesn't see many people due to social distancing!

Paige comments: "He was so smiley and we had a great chat that literally made my day. In times so testing for all, thank you to all your people that work so hard and still have a smile on their faces."

Daniel, pictured receiving a DPD Amazing Award, which includes a cash reward and a bottle of champagne to recognise his outstanding customer service.

Natalie Giles, manager at Dunstable, says: "Daniel is one of our star drivers and regularly goes above and beyond. He's always happy and cheerful and his customers absolutely love him. He's a true DPD ambassador."

Delivering more than just parcels...

William Watson, a driver at our DPD Local Middlesbrough depot, recently delivered to an elderly lady who was visibly distressed. Will asked what was wrong and she explained her fire alarm was going off, but she couldn't ask anyone to come over as she was self-isolating.

Will then said he would like to help and went into her kitchen, keeping 2 metres away in line with social distancing guidelines, and managed to reset the alarm.

The lady wrote to us to say she was very emotional and grateful for the support.

Glen Watson, franchisee at DPD Local Middlesbrough, says: "It's great to see our drivers going above and beyond during this time and William is a super driver."

A birthday treat from DPD

On Friday driver Glen Martin, based at our Leeds depot, arrived at a house to deliver a parcel to a mother and son who were really upset. It was 4 year old Rayaan's birthday and he told Glen that none of his presents had arrived as they were coming from overseas and he didn't even have a cake because he couldn't go outside!

Glen delivered the parcel, but then drove 4 miles to the nearest bakery, bought a large sealed cupcake, and took it back to Rayaan to wish him a happy birthday!

Mrs Amir called our Leeds depot to tell us just how overwhelmed they were with the surprise and such kindness.

In fact that's not all, Glen and the depot wanted to make the day extra special, so later that day Glen delivered a bag of DPD goodies to Rayaan's house.

Matt Palin, manager at our Leeds depot, says: "Glen is a true northern lad and one of the most genuine people you will ever meet. He is a top bloke and it didn't surprise me to hear what he did. I'm over the moon he was able to make Rayaan's day."

COVID-19 International Bulletin - 30 March

Here's today's international update showing the impact Coronavirus (COVID-19) is having on our services across the world.

We've included a simple look-up table for each country showing the latest status on shipping by service.

There's also a list of postcodes that we cannot deliver to - please check that your customers are not in these areas and we recommend that for all businesses you check they are open to receive parcels so we don't have to return the item.

For a full list of restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international air services here.

DPD Direct

View our update for our international home delivery service, DPD Direct, here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges here.

Thank you for continuing to use DPD for your world-wide shipments.

If you need any further details, your Account Manager is able to assist.

COVID-19 Bulletin - 27 March

Our Service Update

We're delighted to report that our operations have continued as normal throughout the week, in fact our drivers have delivered what we call 'diamond' or 'gold' level service eery day.

Gold service is classed as 99.8% right first time delivery whilst Diamond is 99.9% and above.

This fantastic performance has been achieved whilst maintaining social distancing measures throughout our business and on the doorstep when delivering to ensure we protect you, your customers and our people.

Contact free delivery

We've improved our contact free delivery process to include photo capture for proof of delivery. Your customers will not be asked to sign our handheld units and our drivers will take a photo of the parcel at the point of delivery.

We also recognise that some people may be self-isolating and unwilling or unable to open their door to receive parcels, so there's a range of delivery options for everyone including setting their delivery preferences on the DPD app or leaving a note on the front door telling us where to leave the parcel.

Delivery network

We implemented a new Swap It process which eliminates contact and ensures social distancing.

With the new process, our drivers will only touch the Swap It packaging and your customers will only need to touch the items they are swapping and receiving.

On Tuesday 24 March we also suspended our DPD Pickup service to comply with the Government's advice to close non-essential shops.

This means your customers won't be able to drop off their parcels at a shop, divert their parcels to a shop in-flight or collect their parcels from their local shop.

Working with the NHS and the Government

We're delighted to be supporting the NHS by delivering over 55,000 parcels to hospitals, GP surgeries, out of hours centres, pharmacies, adult care homes and hospices.

We've delivered these much-needed supplies across the UK which will help millions of people in their local communities:

We are also in discussion with the Cabinet Office to offer our support in collecting and delivering other items to help fight the virus.

Food delivery

DPD is proud to be a supplier to the food delivery sector, delivering millions of parcels every year on behalf of food retailers.

DPD is now working with supermarket retailer Morrisons to help deliver essential items to their customers.

Due to unprecedented levels of demand, Morrisons have introduced two different types of boxes - one for meat eaters and one for vegetarians - and DPD are proud to be their delivery partner on this.

Unsung Heroes

We want to celebrate our unsung heroes who go above and beyond. Michael Goddard, a driver at our Manchester depot, went the extra mile after making a delivery to an elderly couple this week.

The couple asked about DPD delivering food and Michael advised who we deliver for and then asked them if they needed anything as they were self-isolating. They said they had been unable to get out, so Michael said he'd be back shortly and he then went to a nearby shop, bought some essential items out of his own money, before returning to them. Michael followed the social distancing guidance at all times.

Andy Hesketh, Manager of our Manchester depot, says: "The customer was extremely grateful for what Michael did and couldn't tell us enough how kind he is. Michael's a top driver - he is a great ambassador for DPD and he always goes above and beyond."

COVID-19 International Bulletin - 27 March

Here's our daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our services across the world.

The world-wide situation is ever-changing which is why we've created a simple look-up table for each country showing the latest status on shipping.

We've also attached a list of postcodes to which we cannot deliver - can you please check before you ship that your customers are not in these areas and with all businesses; it's best to double check they are open to receive parcels. We don't want you to incur costs for items that have to be returned because the business/retailer is not open.

To see a complete list of restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

To see our update for all road services to Europe, click here.

Air Services

To see our update for all international air services, click here.

Please not there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

Thank you for continuing to use DPD for your world-wide shipments.

If you need any further details, your Account Manager is able to assist.

COVID-19 Bulletin - 26 March

Our parcel collection, sortation and delivery operations are continuing as normal.

We can report that our service levels remain excellent and our network service is over 99.9% with a first time delivery success rate of 98%.

At DPD we want to help as much as possible to deal with the Coronavirus situation in the UK.

Here's how we're helping...

Working with the NHS and the Government

We're delighted to be supporting the NHS by delivering over 55,000 parcels to hospitals, GP surgeries, out of hours centres, pharmacies, adult care homes and hospices.

We've delivered these much-needed supplies across the UK which will help millions of people in their local communities:

We are also in discussion with the Cabinet Office to offer our support in collecting and delivering other items to help fight the virus.

Food delivery

DPD is proud to be a supplier to the food delivery sector, delivering millions of parcels every year on behalf of food retailers.

DPD is now working with supermarket retailer Morrisons to help deliver essential items to their customers.

Due to unprecedented levels of demand, Morrisons have introduced two different types of boxes - one for meat eaters and one for vegetarians - and DPD are proud to be their delivery partner on this.

Unsung Heroes

We want to celebrate our unsung heroes who go above and beyond. Michael Goddard, a driver at our Manchester depot, went the extra mile after making a delivery to an elderly couple this week.

The couple asked about DPD delivering food and Michael advised who we deliver for and then asked them if they needed anything as they were self-isolating. They said they had been unable to get out, so Michael said he'd be back shortly and he then went to a nearby shop, bought some essential items out of his own money, before returning to them. Michael followed the social distancing guidance at all times.

Andy Hesketh, Manager of our Manchester depot, says: "The customer was extremely grateful for what Michael did and couldn't tell us enough how kind he is. Michael's a top driver - he is a great ambassador for DPD and he always goes above and beyond."

COVID-19 International Bulletin - 26 March

Here's our daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our services across the world.

The world-wide situation is ever-changing which is why we've created a simple look-up table for each country showing the latest status on shipping.

We've also attached a list of postcodes to which we cannot deliver - can you please check before you ship that your customers are not in these areas and with all businesses; it's best to double check they are open to receive parcels. We don't want you to incur costs for items that have to be returned because the business/retailer is not open.

To see a complete list of restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

To see our update for all road services to Europe, click here.

Air Services

To see our update for all international air services, click here.

Please not there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

Thank you for continuing to use DPD for your world-wide shipments.

If you need any further details, your Account Manager is able to assist.

COVID-19 Bulletin - 25 March

We can confirm that all our parcel collection, sortation and delivery operations are continuing as normal.

Our service levels have also been excellent throughout our network.

Delivery network

In addition to the new contact free delivery processes we have implemented in recent weeks, we have now introduced a new Swap It process which eliminates contact and ensures social distancing.

With the new process, our drivers will only touch the Swap It packaging and your customers will only need to touch the items they are swapping and receiving.

Yesterday we also suspended our DPD Pickup service to comply with the Government's advice to close non-essential shops.

Social Distancing for our people

We are doing everything possible to support our people and we have implemented new social distancing measures for everyone at work to help reduce social interaction between people.

This involves staying 2 metres apart during briefings and for all operational procedures such as loading and unloading vehicles.

We are also operating a wave delivery program which staggers driver start times to reduce the number of drivers on site at the same time and to minimise the contact of people.

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

 

COVID-19 International Bulletin - 25 March

Here's our daily international bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our services across the world.

The world-wide situation is ever-changing which is why we've created a simple look-up table for each country showing the latest status on shipping.

We've also attached a list of postcodes to which we cannot deliver - can you please check before you ship that your customers are not in these areas and with all businesses, it's best to double check they are open to receive parcels. We don't want you to incur costs for items that have to be returned because the business/retailer is not open.

For a full list of restricted postcodes, click here.

One final point, please remember to send us the data before you ship, without it we cannot ship the parcels.

DPD Classic

View our update for all road services to Europe here.

Air Services

View our update for all international services here.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

Thank you for continuing to use DPD for your world-wide shipments.

If you need any further details, your account manager is able to assist.

COVID-19 Bulletin - 24 March

Following the Government's announcement last night, we have an important update regarding our Pickup shop network which you can read below, however we can confirm our parcel collection and delivery operations continue as normal.

DPD Pickup Shop Network

To comply with the Government's advice to close non-essential shops, we are immediately suspending our DPD Pickup service.

This means your customers won't be able to drop off their parcels at a shop, divert their parcels to a shop in-flight or collect their parcels from their local shop.

We have also updated all our app users regarding the Pickup service.

Contact free delivery

We have added to our contact free delivery process recognising that some people may be self-isolating and unwilling or unable to open their door to receive parcels.

We have a range of delivery options for everyone:

Customers can download the DPD app and set their delivery preferences to leave in a safe place.

If they don't have the DPD app they can select Leave Safe in their in-flight options, if you've allowed us to do so.

Your customers can now leave a note on their front door telling us where to leave their parcel and our drivers will take a photo.

Without the leave in a safe place instruction, our drivers will not deliver the parcel.

Here's a copy of the new notification we will be sending to your customers to make sure they know about leaving a note on their door:

Social Distancing

We have implemented new social distancing measures for all our people at work to help reduce social interaction between people.

Some of these processes involve staying 2 metres apart during briefings and for all operational procedures such as loading and unloading vehicles.

We are operating a wave delivery program which staggers driver start times to reduce the number of drivers on site at the same time and to minimise the contact of people.

We understand at this time communication is vital and therefore we will continue to send you these daily bulletins and ask that you share them with your teams. Should you have any queries please speak to your Account Manager and we will continue to update our website.

COVID-19 International Bulletin - 24 March

This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels.

Please do not send parcels if businesses are closed or your customer's postcode appears on the unable to deliver list.

Click here to view all restricted postcodes.

Please ensure you transmit your parcel data ahead of shipping otherwise, your parcels cannot be exported.

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

DPD Classic - our road service to Europe

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all of our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs. Please see latest additional charges here.

To see all other countries on our air services and the impact, click here.

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click on the links above.

COVID-19 Bulletin - 23 March

We want to confirm that all our parcel collection, sortation and delivery operations are continuing as normal.

We can also confirm that we are seeing extremely good service levels right across our network.

Contact free delivery - update

We've improved our contact free delivery process to include photo capture proof of delivery. Your customers will not be asked to sign our handheld units and our drivers will take a photo of the parcel at the point of delivery.

Here's our new signature screen:

This now forms our proof of delivery process for all deliveries until further notice.

Mother's Day

Over the Mother's Day weekend we saw record-breaking service levels while delivering 280,000 parcels to happy mums throughout the UK.

Our People

We are doing everything possible to support our people and we are sharing advice and updates with them on a daily basis in order to keep them as safe as possible.

We will continue to keep you informed via our daily bulletins and regular updates to our website. We have also updated all our app users regarding the new contact free delivery.

COVID-19 Bulletin - 20 March

This week DPD has implemented a number of measures in response to COVID-19 to ensure we protect our service to you, your customers and our people.

Our weekly round-up is shown below:

Service

Our parcel collection, sortation and delivery operations continue to operate as normal.

We're fully prepared for Mother's Day and our detailed plans remain in place, which include having additional drivers and warehouse staff in place at all our sites and a full Saturday and Sunday operation.

We want you to know that we're in great shape to deliver an amazing Mother's Day for you and all your customers.

Other measures we've taken this week

 

  • Contact free delivery is now our standard process and customers will not be asked to sign our handheld units. With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels
  • We have introduced a delivery wave program with drivers, creating a 10-minute gap to avoid too many drivers being together at critical times in the morning.
  • We have implemented a Peak period, 5-6 day working structure that gives us maximum flexibility. Our peak operational plan enables us to reallocate drivers amongst sites, meaning we currently have 20% additional driver resource available to cover absentees
  • Cleaning has been increased throughout the business as a preventative measure, particularly on lifts, door handles etc.
  • Full home working is being undertaken across the business for all roles that can work from home. We've designed rotas for managers and supervisors at our locations to help minimise unnecessary contact and create social distancing for those that do have to come to work
  • We've made other arrangements to re-deploy staff from one role to another as required. For example, we have senior drivers who are able to undertake supervisory work in depots if required

 

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

COVID-19 International Bulletin - 20 March

This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels.

Please do not send parcels if businesses are closed or your customer's postcode appears on the unable to deliver list.

Click here to view all restricted postcodes.

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

DPD Classic - our road service to Europe

To see other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please see latest additional charges by clicking here.

To see all other countries on our air services and the impact, click here.

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click the links above.

COVID-19 Bulletin - 19 March

DPD has implemented extra measures in response to COVID-19 to ensure we protect our service to you, your customers and our people. Our latest update is below.

At present we can report that our parcel collection, sortation and delivery operations continue as normal.

Contact free delivery

Contact free delivery is now our standard process and customers will not be asked to sign our handheld units.

Latest Update

  • We have introduced a delivery wave program with drivers, creating a 10-minute gap to avoid too many drivers being together at critical times in the morning.
  • We are implementing a Peak period, 5-6 day working structure that will give us maximum flexibility and allows for driver and warehouse absentees.
  • Cleaning has been increased throughout the business as a preventative measure
  • Full home working is being undertaken across the business for all roles that can work from home
  • We've introduced measures to support our self-employed drivers should they need to self-isolate

London Update

On Wednesday Transport for London announced there would be a partial shutdown of 40 London Underground stations from Thursday morning.

Therefore we have immediately implemented a response plan - which involves car sharing and hiring minibuses to support our people getting to work.

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

COVID-19 International Bulletin - 19 March

This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

To see a full list of quarantined areas in Italy, click here.

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capactiy which is impacting costs, please see latest additional charges by clicking here.

To see all other countries on our air service and the impact, click here.

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click the link above.

COVID-19 Bulletin - 18 March
Today, DPD implements new measures in response to COVID-19 to ensure we protect our service to you, your customers and our people.

We continue to follow the advice issued by HM Government and act accordingly.

At present we can report that our parcel collection, sortation and delivery operations continue as normal.

Latest operational response

We are minimising risk across our business by implementing a new range of measures:

 

  • De-risked our depots and hubs by asking all non-operational people to work from home
  • We've invoked our peak operational plan, which enables us to reallocate drivers amongst sites, meaning we currently have 20% additional driver resource available to cover absentees
  • We have introduced rotas for managers and supervisors at our locations so that there are fewer people in offices and depots. This helps minimise unnecessary contact and creates social distancing for those that do have to come to work
  • We've also made other arrangements to re-deploy staff from one role to another as required. For example, we have senior drivers who are able to undertake supervisory work in depots if required.
  • Introduced extra cleaning services in all our offices and depots, particularly on lifts, door handles etc.

At the point of delivery

We are no longer asking customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice.

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

Communication at this time is of critical importance and we will issue an update to this bulletin tomorrow

DPD, working hard to keep your business moving

COVID-19 International Bulletin - 18 March

This is the daily bulletin update relating to Coronavirus (COVID-19) and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels

There are countries where non-essential shops and businesses are closed; therefore, we advise you check before shipping that your customer is able to receive parcels, to avoid unnecessary costs. In each country, we will attempt delivery where possible and return to you if they are unable to gain access.

Full list of restrcited areas can be found here.

To see all other countries on our Classic service and the impact, click here.

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capactiy which is impacting costs, please see latest additional charges by clicking here.

To see all other countries on our air services and the impact, click here

It's possible that your customer may refuse or not physically be able to sign for their parcel, in which case each country has a solution in place. These are shown on our Service Updates page; to view click the link above.

COVID-19 Bulletin - 17 March
DPD continues to implement new plans in response to the Coronavirus situation in the UK following advice issued by HM Government.

New delivery process

With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice.

Business Continuity Planning (BCP)

This week we are robustly testing our home working operations for key central departments such as Customer Services, Sales, Finance and IT.

These measures will allow us to keep vital areas of our business going and put us in the best position to react effectively in this rapidly changing set of circumstances.

We are also introducing BCP measures into our collection, delivery and sortation operations and we will provide a detailed update on these tomorrow.

DPD, working hard to keep your business moving

COVID-19 Bulletin - 16 March
Further to our last bulletin on Friday 13 March, here is our latest update.

DPD will issue a daily update in response to the Coronavirus situation in the UK, we will also issue a separate International Bulletin, with a specific update on individual international destinations. This information will also be available on our website, www.dpd.co.uk.

We continue to follow the advice issued by HM Government and we are keeping our workforce fully briefed.

1. UK parcel collection and delivery operation

At present all parcel operations continue as normal. All DPD depots and hubs are working as normal and we have no closures affecting any of our sites.

2. Parcel collection and delivery operations in DPD countries abroad

At present international parcel operations are largely continuing as normal, however we are seeing delays to countries that have special measures or restrictions in place, these include USA, France, Spain and Italy.

In particular a number of businesses in Italy are currently closed and therefore we would encourage you to check that your customer's premises are open and able to receive parcels before you ship. Our operational process for delivery to business locations in Italy has already changed and we will now make one delivery attempt and then automatically return the items back to you, for which there will be a charge.

We have produced a destination specific update which will be shared with you shortly.

3. Our process in the UK if a customer refuses to sign a handheld device at the point of delivery due to fears of transmission of the virus.

DPD drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting

If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.

4. Briefing our People

We have issued detailed communications to all our workforce to ensure they are fully briefed on the latest situation. All our advice to them is based on that issued by HM Government, which essentially says that we should continue to work.

We have issued detailed travel advice to all our people so they are aware of the latest information and know what to do if they have recently returned from abroad.

We have advised all our people of the correct process to follow in the event they feel unwell or experience flu-like symptoms. In addition, we have asked our drivers, where possible to use antibacterial wipes to clean hand-held units between signatures.

5. In the instance of any individual, DPD personnel or visitors, attending one of our sites and is suspected of having or is confirmed as having coronavirus, we will follow the advice issued by HM Government

This means we will contact the PHE Local Health Protection Team or in Scotland, Health Protection Scotland, in Wales, Public Health Wales and the Public Health Authority in Northern Ireland, to discuss the case, they will advise on any actions or precautions that should be taken.

Closure of the workplace is not recommended, by Public Health England at this time.

6. In terms of cleaning offices and work spaces where there are suspected or confirmed cases of Coronavirus

Again we will follow the advice of the PHE Local Health Protection Team, or equivalent which at present does NOT require additional cleaning, however this will be carried out if recommended by the authority.

This is in-line with the latest policy advice issued by HM Government.

7. DPD agency staff

Our agency staff providers have confirmed to us that they have communicated the latest Government guidelines to all their workforce. We are assured that any agency staff working at DPD have been briefed as extensively as our own teams.

8. Sick pay for DPD employees and self-employed owner drivers

Our employees will be paid in accordance with our Company Sick Pay Scheme. Employees not eligible for Company Sick Pay will receive Statutory Sick Pay (SSP) from day one of absence in-line with recent Government changes.

We have just announced special measures for self-employed drivers who will receive help, being paid the equivalent of SSP and having their main operational costs deferred.

9. DPD employees and owner drivers with the virus

At present we do not have any reported cases.

10. Mail and parcels from China or other affected areas

There is currently no evidence that you can catch Coronavirus from parcels and letters.

11. Restrictions on meetings and travel

Non-essential international travel between DPD locations has been suspended until further notice.

UK travel and meetings are continuing as normal.

12. Additional information

Further details are available at www.gov.uk and DPD will issue an update to this document as the situation changes.

COVID-19 International Bulletin - 16 March
This is the first of our daily bulletin updates relating to COVID-19 and the impact it is having on our international services.

We are continuously monitoring the situation and will share with you the latest status by destination country. Please see below for today's update.

Check your international customers are open to receive parcels

There are countries where non-essential shops and businesses are closed, therefore, we advise you check before shipping that your customer is able to receive parcels to avoid unnecessary costs. Each country will attempt delivery where possible and return to you if they are unable to gain access.

 

To see all other countries on our Classic service and the impact, click here

Air Services

The following update relates to all our Air Services: Air Express, Air Classic and DPD Direct.

Please note there has been a significant reduction in airline capacity which is impacting costs, please contact your Account Manager for more.

 

To see all other countries on our Air services and the impact, click here

It's possible that your customer may refuse or not be able to physically sign for their parcel, in which case each country has a solution in place and these are shown on our Service Update page, to view click on the links above.

DPD, working hard to keep you business moving
COVID-19 Bulletin - 13 March

Customer Update - Coronavirus COVID-19

16 MARCH 2020

As you would expect DPD has plans in place to deal with the escalating Coronavirus situation in the UK and across the world. We are aware that you, our customers, need to understand our response and we have therefore prepared the following update.

As the situation is extremely fast-moving we will issue updates weekly or more frequently if further announcements are made by HM Government.

DPD will issue a daily update in response to the Coronavirus situation in the UK, we will also issue a separate International Bulletin, with a specific update on individual international destinations. This information will also be available on our website.

We continue to follow the advice issued by HM Government and we are keeping our workforce fully briefed.

1. UK parcel collection and delivery operation

At present all parcel operations continue as normal. All DPD depots and hubs are working as normal and we have no closures affecting any of our sites.

2. Parcel collection and delivery operations in DPD countries abroad

At present international parcel operations are largely continuing as normal, however we are seeing delays to countries that have special measures or restrictions in place, these include USA, France, Spain and Italy.

In particular a number of businesses in Italy are currently closed and therefore we would encourage you to check that your customer's premises are open and able to receive parcels before you ship. Our operational process for delivery to business locations in Itay has already changed and we will now make one delivery attempt and then automatically return the items back to you, for which there will be a charge.

We have produced a destination specific update which will be available from tomorrow.

3. Our process in the UK if a customer refuses to sign a handheld device at the point of delivery due to fears of transmission of the virus.

DPD drivers can still make the delivery and will use the Deliver to Neighbour option available to them to capture an image of the property and a Proof of Delivery name. The driver can also sign the delivery screen and record this as a Refused to Sign incident. These processes allow us to accurately capture and record all deliveries as we would normally do and to provide you with full track and trace reporting

If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.

4. Briefing our People

We have issued detailed communications to all our workforce to ensure they are fully briefed on the latest situation. All our advice to them is based on that issued by HM Government, which essentially says that we should continue to work.

We have issued detailed travel advice to all our people so they are aware of the latest information and know what to do if they have recently returned from abroad.

We have advised all our people of the correct process to follow in the event they feel unwell or experience flu-like symptoms. In addition, we have asked our drivers, where possible to use antibacterial wipes to clean hand-held units between signatures.

5. In the instance of any individual, DPD personnel or visitors, attending one of our sites and is suspected of having or is confirmed as having coronavirus, we will follow the advice issued by HM Government

This means we will contact the PHE Local Health Protection Team or in Scotland, Health Protection Scotland, in Wales, Public Health Wales and the Public Health Authority in Northern Ireland, to discuss the case, they will advise on any actions or precautions that should be taken.

Closure of the workplace is not recommended, by Public Health England at this time.

6. In terms of cleaning offices and work spaces where there are suspected or confirmed cases of Coronavirus

Again we will follow the advice of the PHE Local Health Protection Team, or equivalent which at present does NOT require additional cleaning, however this will be carried out if recommended by the authority.

This is inline with the latest policy advice issued by HM Government.

7. DPD agency staff

Our agency staff providers have confirmed to us that they have communicated the latest Government guidelines to all their workforce. We are assured that any agency staff working at DPD have been briefed as extensively as our own teams.

8. Sick pay for DPD employees and self-employed owner drivers

Our employees will be paid in accordance with our Company Sick Pay Scheme. Employees not eligible for Company Sick Pay will receive Statutory Sick Pay (SSP) from day one of absence inline with recent Government changes.

We have just announced special measures for self-employed drivers who will receive help, being paid the equivalent of SSP and having their main operational costs deferred.

9. DPD employees and owner drivers with the virus

At present we do not have any reported cases.

10. Mail and parcels from China or other affected areas

There is currently no evidence that you can catch Coronavirus from parcels and letters.

11. Restrictions on meetings and travel

Non-essential International travel between DPD locations has been suspended until further notice.

UK travel and meetings are continuing as normal.

12. Additional information

Further details are available at www.gov.uk and DPD will issue an update to this document as the situation changes.